Return policy

Thank you for shopping with OrisDis! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return policy below for information on how to return or exchange items.

1. Return Window
You have 30 calendar days from the date of delivery to return your items. After this period, we will not be able to offer a refund or exchange.

2. Eligibility for Return
To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition as you received it.
  • The item must be in its original packaging, including any tags or labels that were attached.
  • Certain products, such as personalized or custom items, are not eligible for return or exchange unless they are defective or damaged.

3. How to Initiate a Return
To initiate a return, please contact us at [email protected] with the following details:

  • Your order number.
  • The items you wish to return.
  • A brief explanation for the return .

Once we receive your request, we will provide you with return instructions and a return shipping label if applicable.

4. Return Shipping Costs

  • Free Returns: Returns are free for items that are defective or damaged upon arrival. We will cover the return shipping cost for these items.
  • Customer-Paid Returns: For non-defective returns, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your item reaches us.

5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company.
Refunds will include the cost of the item(s), excluding original shipping fees (unless the return is due to our error, such as receiving a defective or incorrect item).

6. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, we recommend processing a return for the original item and placing a new order for the desired item.

7. Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will provide free return shipping and ensure that you receive a full refund or exchange. We sincerely apologize for any inconvenience and will handle the issue promptly.

8. Non-Returnable Items
The following items are non-returnable:

  • Personalized or custom products.
  • Sale or clearance items.

9. Cancellation
If you wish to cancel an order, please contact us immediately at [email protected]. If the order has not yet been shipped, we will process the cancellation and issue a full refund. Once the order has been shipped, you will need to follow the standard return process.

10. Contact Us
If you have any questions or need assistance with your return, please reach out to our customer service team at:

Email: [email protected]
Phone Number: +1 (838) 285-1360
Business Address: 117 S Lake Ave, Albany, NY 12208,  United States

Thank you for choosing OrisDis! We strive to ensure your complete satisfaction with every purchase.